Our Leadership

A Word From Our Executive Director

Welcome to Synchrous, the name synonymous with service and stability. Synchrous combines three insurance tools and a voluminous list of services for affordable housing providers: public housing, tax credit, nonprofit housing and all other insurance coverage requirement that may be necessary. Synchrous combines over sixty-six years (and counting) of experience in affordable housing exposures and proven approaches to minimize the risk of operations for our clients. Governed by directors of affordable housing providers, Synchrous provides the real-life experiences of managing the risks and knowing what is required of a risk sharing consortium to address the unique risks. Coupled with aggressive claim settling protocol and new technologies designed to minimize the impact to our clients, Synchrous is here to provide niche products and services for a rapidly changing industry such as affordable housing.

Photo of William Gregory, ARM, CPSI, CIE
William Gregory, ARM, CPSI, CIE, Executive Director

Our Leadership Staff

Photo of William (Bill) Gregory

William “Bill” Gregory

Executive Director

Bill provides regulatory compliance, board relations, risk management, and overall management/administration of Synchrous. Bill has over 34 years of combined experience in commercial insurance and pooling and has 15 years of pooling and risk management experience specific to affordable housing pooling operations.

Photo of Rick Gehlhaar

Rick Gehlhaar

Director, Claims & Underwriting

Rick directs claims via direct or independent adjustors. Represents members and policyholders in legal proceedings as well as offers loss control & service training to increase “risk awareness.” Rick has 21 years of experience with Synchrous and 35+ years in the insurance claims and risk management industry.

Photo of Robin Cox

Robin Cox

Policy & Claims Administrator

With 24 years of service to Synchrous, Robin provides services in all phases of the operation; including property and casualty claim adjusting, new and renewal policies, accounting, quotes and membership relations. She holds several insurance agent licenses and is an authority on coverage issues encountered by our clients.

Photo of Michelle Frye

Michelle Frye

Finance Director

Michelle provides oversight of the financial operations of Synchrous. Responsible for financial reporting, audit compliance, data integrity, banking relationships, budgeting, complex reconciliations, A/R, A/P, human resource duties, payroll and overall management of the Accounting Department. Michelle has 35 years’ experience in finance and accounting and has been with Synchrous for 13 years.

Photo of Adiah Mattern

Adiah Cozby

Risk Control & Underwriting Specialist​

Adiah provides guidance in risk management questions, contractual risk transfer issues, training needs, and insurance requirement and indemnification evaluation. Adiah has served 10 years as part of the Synchrous team and has gained extensive experience in policy administration and procedural matters. The goal is to help identify and mitigate potential losses in order to reduce claims.

Tom Williams

Deputy Director, Claims & Underwriting

Tom handles claims via direct or independent adjustors. He represents members and policyholders in legal proceedings as well as offers loss control & service training to increase risk awareness. Tom joins Synchrous with 26+ years in the insurance claims and risk management industry and a Bachelor of Science in Criminal Justice. He loves to spend time with his young grandson as much as possible. 

Karen Fallows

Policy Administrator

Karen provides nonprofit and tax credit policy operations and administrative support, including new and renewal policy implementation, quotes, and membership relations. She holds an insurance producer license and has a background in the lending industry. She enjoys hiking, traveling, and spending time with her family.  

Darla Cazares

Accounts Receivable & Admin. Specialist

Darla handles the administrative tasks for the staff and office. In addition, Darla assists with the Accounts Receivable department. Darla joins the Synchrous team with 15 years of banking experience. When Darla isn’t working, you can find her on a soccer field cheering on her three kids.

Photo of Rachel O’Neil

Rachel O'Neil

Public Entities Policy Administrator

Rachel is the newest member of the Synchrous family and manages all the policy renewals, endorsements and certificates for the public housing division of the company. In addition, she handles many of the administrative tasks for the staff and office as well. When Rachel isn’t working, she is most likely hiking somewhere in the mountains of the Pacific Northwest or hanging out with her family.

Photo of Torey Plummer

Torey Plummer

Policy Administrator

Torey provides nonprofit and tax credit policy operations and administrative support, including new and renewal policy implementation, quotes, and membership relations. She has 4 years of insurance experience, all 4 years with service to Synchrous.

Photo of Rebecca Plummer

Rebecca Plummer

Senior Policy Administrator, Retired

Rebecca Plummer, who began her career in 2009 and served as AHRP Senior Policy Administrator for the last several years, has retired. She brought exceptional service and care to our members and policyholders and acted as a vital Synchrous team member. She will be greatly missed by all and we hope that she enjoys her well-deserved retirement to its fullest!

Synchrous Board of Directors

There is an nine-member board of directors that provides governance of Synchrous. Pursuant to various state legislative mandates included in the enabling legislation for operation, there are an equal number of board member representatives from each of the states that Synchrous operates.

Board members are typically Executive Directors, serve a three-year term and are nominated to the position by the various state housing associations. The public pooling portion has nine members. The non-governmental pooling portion has seven members from the public pool and two board members representing policyholders, who have no affiliation with public housing.

Meetings are conducted quarterly, typically the third Thursday of each quarter and are open to any interested parties.

Board of Directors:
Housing Authorities Risk Retention Pool

Renee Rooker

President

Ken Kugler

Vice President

Duane Leonard

Treasurer

Joel Madsen

Member

Marka Turner

Member

Jacob Fox

Member

Homes for Good (Lane County Housing Authority) (OR)

Pam Parr

Member

Board of Directors:
Affordable Housing Risk Pool

Renee Rooker

President

Ken Kugler

Vice President

Duane Leonard

Treasurer

Joel Madsen

Member

Marka Turner

Member

Jacob Fox

Member

Homes for Good (Lane County Housing Authority) (OR)

Jodi Erickson

Member

DevNW (OR)

Vacancy

Member