What We Collect.
Media. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Registration. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What is a Cookie? Cookies are small data text files and can be stored on your computer’s hard drive. Most browsers will tell you how to prevent your browser from accepting new cookies and how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the services and information offered on our sites.
How We Use the Information.
Standard of Care.
In recognition of the foregoing, Synchrous agrees and covenants that it will:
Keep and maintain all Customer Information in strict confidence, using such degree of care as is appropriate to avoid unauthorized access, use or disclosure;
Notwithstanding the foregoing, contingent on receipt of written notice, Synchrous may preserve or disclose all information that is or comes into Synchrous’s possession or control, including Customer Information, if Synchrous believes that it is reasonably necessary to comply with applicable law, regulation or a lawful order (like a search warrant, court order or subpoena) from a competent judicial, administrative or law enforcement authority with jurisdiction over Synchrous or such information. U.S. law authorizes Synchrous to respond to requests for user information from foreign law enforcement agencies that are issued via U.S. court either by way of a mutual legal assistance treaty or a letter rogatory. It is Synchrous’s policy to respond to such U.S. court ordered requests when properly served. We may also access, preserve and share Customer Information and other information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm.
Synchrous represents and warrants that its collection, access, use, storage, disposal and disclosure of Customer Information does and will comply with all applicable federal and state privacy and data protection laws, as well as all other applicable regulations and directives, provided that Customer specifically acknowledges and agrees that Synchrous is not acting on your behalf as a business associate or subcontractor.
Without limiting Synchrous’ obligations, Synchrous will implement commercially reasonable administrative, physical and technical safeguards to protect Customer Information that are consistent with accepted industry practices, including:
Taking measures to prevent physical access, such as security systems for securing theremises;
System access controls, which may include authentication via passwords and/or two-factor authentication, documented authorization processes, documented change management processes, logging of access/log-ins, and firewall protections
Data access controls, to ensure that Customer Information cannot be read, copied, modified or removed without authorization; and
Except as otherwise specified in any contract or service agreement, transfers of data outside our website are not encrypted. The content of communications (including sender and recipient addresses) sent through some email or messaging services may not be encrypted once received through such services. Customer is solely responsible for the results of its decision to use non-encrypted communications or transmissions.
At a minimum, Synchrous safeguards for the protection of Customer Information will include: (i) limiting access of Customer Information to Authorized Employees and Authorized Persons; (ii) securing business facilities, data centers, paper files, servers, back-up systems and computing equipment including, but not limited to, all mobile devices and other equipment with information storage capability; (iii) implementing network, device application, database and platform security; (iv) securing information transmission, storage and disposal; (v) implementing authentication and access controls within media, applications, operating systems and equipment; (vi) strictly segregating Customer Information from information of Synchrous or its other customers so that Customer Information is not commingled with any other types of information; (vii) implementing appropriate personnel security and integrity procedures and practices including, but not limited to, conducting background checks consistent with applicable law; and (viii) providing appropriate privacy and information security training to Synchrous’ employees.
When Will Synchrous Disclose Customer Information?
Synchrous acts as a passive conduit for the distribution and receipt of your voice and data transmissions and does not monitor, edit, or disclose the contents of a customer’s communications unless required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Synchrous (see Section 3 for more information); (2) protect and defend the rights or property of Synchrous; or (3) act under exigent circumstances to protect the personal safety of its Customers or the public. Synchrous may also use Customer Information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the Customer agreement for that service. While Synchrous cannot be responsible for the content, dialing or transmission patterns, or abuse of service of and by its customers or those sending transmissions to its Customers, it is our intention to use legally available means to prevent use of the services for any illegal purpose including, but not limited to, distribution and receipt of unsolicited commercial faxes (“junk faxes”) and harassing phone calls.
Security Breach Procedures.
Synchrous will inform Customer within fourteen (14) business days if Synchrous determines that Customer Information has been subject to a Security Breach. Notification shall be made by telephone, mail, or email to Synchrous’s primary business contact with Customer. Synchrous will promptly investigate any Security Breach and take reasonable measures to identify its root cause(s) and prevent a recurrence. As information is collected or otherwise becomes available, Synchrous will provide Customer with a description of the Security Breach, the type of data that was the subject of the Security Breach, and other information Customer may reasonably request concerning the affected persons. Synchrous will coordinate in good faith with Customer to develop the content of any related public statements or any required notices for the affected persons.
Synchrous cannot guarantee the confidentiality or security of your browser or any communication transmitted or accessible over the internet. It is important for you to take precautions to prevent unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer. Synchrous does not represent, warrant, or guarantee that Customer Information will be protected against unauthorized access, loss, misuse or alterations. Similarly, Synchrous disclaims liability for Customer Information submitted through its website. Customers and Users are hereby advised that they submit such Customer Information at their own risk. In the event that Customer Information is acquired, or you or Synchrous reasonably believes that your Customer Information has been acquired, by an unauthorized person and applicable law requires notification, Synchrous will promptly notify you by e-mail, fax, or U.S. mail, consistent with the reasonable needs of law enforcement and/or Synchrous in order to determine the scope of the breach and to investigate and restore the integrity of the data system.
Choice of Law.
Privacy Question or Concerns.
We may make changes to this policy from time to time so be sure to check back periodically. We may also notify our customers by e-mail of significant changes.
California Residents Under California Civil Code Section 1798.83 (also known as S.B. 27), if a Customer/User is a California resident and the Customer/User’s business relationship with Synchrous is primarily for personal, family, or household purposes, the Customer/User may request certain data regarding Synchrous’ disclosure, if any, of Customer Information to third parties for the third-party’s direct marketing purposes. To make such a request, please fill out an inquiry form; the Customer/User may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of Customer Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all Customer Information sharing is covered by S.B. 27’s requirements.
“Authorized Employees” means Synchrous’ employees who have a need to know or otherwise access Customer Information to enable Synchrous to perform its obligations under any contract or service agreement.
“Customer” means the Customer that has purchased services from Synchrous or who is visiting the website.
“Customer Information” means information provided to Synchrous by or at the direction of Customer, or to which access was provided to Synchrous by or at the direction of Customer, in the course of Synchrous’ performance under any contract or service agreement that: (i) identifies or can be used to identify an individual (including, without limitation, names, signatures, addresses, telephone numbers, e-mail addresses and other unique identifiers); (ii) can be used to authenticate an individual (including, without limitation, employee identification numbers, government-issued identification numbers, passwords and PINS, financial account numbers, answers to security questions and other personal identifiers); or iii) information provided by a third-party system to which Synchrous is provided access to perform Services. Customer’s business contact information is not by itself deemed to be Customer Information.
“Security Breach” means any act or omission that materially compromises either the security, confidentiality or integrity of Customer Information or the physical, technical, administrative or organizational safeguards put in place by Synchrous or any Authorized Persons that relate to the protection of the security, confidentiality or integrity of Customer Information