Employment Opportunities

Director, Risk Management & Underwriting

Posted: November 2022   /  Reports to: Executive Director

Location:  Synchrous Risk Management staff are working virtually, with a physical office hub available

Job Type:  Full Time

Salary:  10 Step Salary schedule, $98,768.56 to $148,152.84 (2023 Scale)

Close Date:  January 12, 2023

Position Overview:

The position of Risk Management & Underwriting Director is a high-level position with Synchrous and its subsidiaries. The Risk Management & Underwriting Director provides daily assistance in the management operation of HARRP, AHRP and the ORWACA Agency. This position works closely with the Executive Director and the Director of Claims & Underwriting in the planning and operation of the organization, in addition to the development and administration of all risk control programs, reviewing and approving underwriting submissions, establishing strategies for alternative coverage strategies, reinsurance procurement, contract review, loss analysis, training programs and assists in communications with the membership.

Organization Characteristics:

The Housing Authorities Risk Retention Pool (HARRP) provides governmental members a cooperative program of indemnification and financial protection against risks of loss relating to the properties and operations of the members and a cooperative program of risk management. There are 85 members that pool self-insurance and reinsurance to cover their exposure. This position will also include services for HARRP’s subsidiary operations, the Affordable Housing Risk Pool (AHRP) and the ORWACA Agency Insurance Services, LLC.

Working Environment:

The position requires working in a virtual office environment but is expected to make periodic trips to the office hub in Vancouver WA, member offices and housing authority conferences to provide customer service, perform or monitor training programs, conduct site visits and investigations, and generally assess the member risk and insurance requirements.

Qualifications:

A bachelor’s degree in business administration, risk management, safety engineering is highly preferred. In lieu of a degree, a minimum of five (5) years of experience in the field of insurance, risk pooling or administration. Any acceptable combination of education and experience that would likely provide the required knowledge and abilities. Incumbent must possess knowledge of risk pooling concepts, insurance programs and coverages; knowledge of claims handling, proven track record of program development aimed at the reduction of losses, excellent written and verbal communications skills and the ability to make timely decisions. An Associate in Risk Management (ARM) certification and/or Chartered Property Casualty Underwriter (CPCU) designation is highly desirable. Commercial insurance broker license also highly desirable. Possess knowledge of corporate structures and licensing requirements for affordable housing providers. A valid driver’s license and proof of auto insurance is required.

Essential Job Functions:

Physical:

Work is performed in a virtual office environment and at member site locations. Adverse physical effort is minimal. The incumbent must be capable of reviewing documents and statistical data (generally at a desk) over an extended period of time. Operation of a keyboard and other office equipment referenced in job qualification. Ability to walk over varied terrain in varied climate conditions is necessary.

Mental:

The incumbent must be capable of working closely and cooperatively with other people, both within and outside the organization. The incumbent must be capable of strategic and complex planning and analysis of risk exposure and claims resolution. Accurate and timely completion of wide range managerial functions is essential.

Job Duty Outline:
  • Works closely with management in maintaining member contact through the association meetings, NAHRO conferences, site visits, training sessions, etc. to keep members informed of HARRP, AHRP and ORWACA services and maintain awareness of members’ issues, concerns, current loss trends and changes in the housing environment with regards to insurance.
  • Assists management in staying current on member programs, operating issues, financial concerns, claim trends and new activities.
  • Performs site visits and loss control inspections, reviews member claims history, trains field staff in hazard recognition, meets with key staff members to promote sound risk control practices, cross references accuracy of database and submits findings and recommendations, in written form, to members.
  • Analyze insurance and indemnity sections of contracts, regulations and/or mortgages to recommend strategies to protect member assets and reduce exposure. Recommend and draft appropriate insurance requirements and indemnity clauses into member agreements.
  • Review insurance endorsements and/or certificates for accuracy before sending to members/policyholders.
  • Evaluates, implements, and manages all contracts for online training modules and services.
  • Coordinate training programs on various risk management topics, as directed or requested.
  • Respond to member inquiries regarding risks related to their planned actions and review related documentation, such as contracts, insurance certificates, endorsements or letters from claimants or attorneys and advise member on appropriate risk control practices.
  • Review member losses by analyzing claim activity. Provide loss trending analysis to staff and Board of Directors as requested. Prepare staff reports and attend quarterly Board of Directors meetings.
  • Reviews and maintains hard copies of all annual reinsurance policies and treaties for both HARRP and AHRP.
  • Monitor and recommends to members the insurability of their drivers.
  • Provides secondary authority on accounts payable processing.
  • Assists in formulating coverage agreement modifications and clarifications.
  • Assist staff in determining eligibility to participate in applicable pools. Performs underwriting guideline adherence for both HARRP and AHRP. Underwrites and approves/denies new submissions, rollovers, policy renewals, assists in property valuations as necessary.
  • Internal staffing: cross training, mandated training and facilities safety.
  • Pursue professional development and demonstrate a willingness to develop and implement innovative approaches to effective risk control.
  • Maintain effective partnerships with members. Demonstrate an understanding of the housing industry, both governmental and affordable housing providers and their unique risk management objectives and needs.
  • Assists in evaluating, scheduling, registering and managing industry conference attendance.
  • Assist in website content, maintain e-mail blasts, blogs, newsletter articles, service surveys, and other member resources and communications with members and policyholders.
Service Objective, Responsibilities to Members, Staff and Board of Directors

Be courteous and respectful. Be responsive to member requests. Treat other employees with respect and support a positive work environment. Keep others informed of work issues and programs by maintaining quality communications. Work to resolve issues of conflicting personalities and needs among team members.

Organization Improvement.

Commitment to a philosophy of quality, Display initiative to resolve problems, capitalize on opportunities in the job and assist others when possible

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